Privacy Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

This privacy policy explains how Cluch (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website [www.cluch.ai] or engage with our services.

We value your privacy and are committed to handling your data responsibly, transparently, and in line with UK data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Cluch is a trading name of [Insert Legal Entity Name if registered], based in the UK. We provide AI transformation consulting services for small businesses in retail, beauty, and e-commerce.

2. What This Policy Covers

This Privacy Policy applies to your use of our website and any data you share through our contact forms, emails, bookings, or marketing interactions. It does not apply to external websites we may link to.

3. The Data We Collect

Depending on your activity on our website, we may collect the following information:

Name and contact details (email, phone number)
Business name and role
Messages or form submissions
IP address and device/browser information (via analytics)
Preferences or opt-in status for marketing emails

4. How We Use Your Data

We only collect and use your data when we have a legal basis to do so—typically:

To respond to your enquiries or contact requests
To deliver services you’ve requested
To improve our site or user experience (analytics)
To send updates or newsletters (with your consent)

You may unsubscribe from marketing emails at any time by clicking “unsubscribe” or contacting us directly.

5. Your Rights

You have the right to:

Access the data we hold about you
Correct any inaccurate data
Request deletion of your personal data
Withdraw consent at any time
Object to certain data uses
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, email us at hello@cluch.ai.

6. How We Store and Protect Your Data

Your data is stored securely and only for as long as necessary for the purposes we collected it. We take reasonable precautions to protect it from loss, misuse, or unauthorised access.

All data is stored in the UK or with trusted third-party providers who comply with UK data protection laws.

7. Sharing Your Data

We do not sell your data.

We may share it with trusted service providers (e.g., scheduling tools, CRMs, analytics platforms) only to help deliver our services. We may also disclose your data if legally required to do so.

8. Cookies & Analytics

We use cookies and tools like Google Analytics to understand how visitors use our site. This helps us improve performance and user experience.

You can disable cookies through your browser settings at any time.

9. External Links

Our website may contain links to other sites. We are not responsible for their privacy practices. We recommend checking their policies before sharing personal data.

10. Business Changes

If Cluch is acquired or merges with another business, your data may be transferred as part of that transaction. We will notify you if your data is affected and provide options.

11. Access & Control

You can contact us anytime to:

View or update your data
Opt-out of communications
Request data deletion

Just email us at hello@cluch.ai and we’ll respond within 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here and take effect upon publication. We recommend checking this page occasionally to stay informed.

13. Contact Us

For questions about this Privacy Policy or your personal data, contact us:
Email: hello@cluch.ai
Website: www.cluch.ai